Frequently Asked Questions
What is the minimum booking？
The minimum booking is $600 per event
What is included in the hibachi experience?
Each meal includes hibachi fried rice, fresh vegetables, house salad, signature sauces, and your selected protein choices.
Do you provide service throughout Georgia?
Yes. We are based in Metro Atlanta and available throughout Georgia.
Do you charge a travel fee?
A $50 travel fee applies to events located within 50 miles of Marietta, GA. For locations more than 50 miles away, an additional $2 per mile applies beyond the first 50 miles. Travel distance is calculated one way from Marietta, GA. Travel fees are separate from the $600 minimum food order.
Do you provide tables and chairs?
Guests are welcome to provide their own tables and chairs. If needed, Prime Teppanyaki can provide tables, chairs, disposable tablecloths, plates, forks, and napkins for $15 per person, with a minimum setup charge of $150. Basic setup and removal after the event are included.
Do you accommodate food allergies or dietary restrictions?
Please let us know about any food allergies or dietary restrictions when booking. We will do our best to accommodate your needs whenever possible. While we take reasonable precautions, we cannot guarantee an allergen-free environment.
How far in advance should l book?
We recommend booking as early as possible to secure your preferred date and time. Popular dates fill quickly, especially on weekends and holidays.
Do you require a deposit?
Yes. A $100 non-refundable deposit is required to secure your reservation. The deposit will be applied toward the total cost of your event.
What is your cancellation policy?
All deposits are non-refundable. Cancellations made less than 48 hours before the scheduled event are subject to a total cancellation fee of $200. Any deposit already paid will be applied toward this fee. Same-day cancellations are subject to a cancellation fee equal to 50% of the estimated event total, with a minimum cancellation fee of $300. Any deposit already paid will be applied toward this fee and will not be charged in addition to the cancellation fee. Cancellations due to unsafe severe weather will be handled according to our Severe Weather Policy.
Can l reschedule my event?
Yes. Rescheduling requests made at least 48 hours before the event may transfer the deposit one time to a new available date within 6 months of the original event date, subject to availability. Requests made less than 48 hours before the event are subject to a $200 rescheduling fee.
What happens if there is severe weather?
Safety comes first. For rain or light weather conditions, the customer is responsible for providing a safe, covered outdoor cooking area. If severe weather makes it unsafe to operate, Prime Teppanyaki may reschedule the event to a new available date. The deposit will be transferred to the rescheduled date, subject to availability and our rescheduling policy. Weather-related rescheduling due to unsafe conditions will not count toward the one-time rescheduling allowed under our regular policy.